Standard Information Form for Package Travel Contracts (French version here)

The combination of travel services offered to you constitutes a package within the meaning of Directive (EU) 2015/2302 and the corresponding French tourism law (Article L.211-2 of the Code du tourisme). You therefore benefit from all the rights granted by European Union law applicable to package travel.

Timeless Trails France SAS is fully responsible for the proper performance of the package as a whole.

In addition, as required by law, Timeless Trails France SAS holds financial protection to reimburse your payments and, if transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Key rights under Directive (EU) 2015/2302

Before you enter into a contract, you will receive clear and comprehensive information about:

  • the destination(s), itinerary, dates and duration of stay;

  • the travel services included in the package and a full list of what is provided;

  • the total price, inclusive of taxes and fees, and payment terms;

  • any minimum or maximum group sizes and conditions relating to cancellation if minimum numbers are not reached;

  • arrangements for transport, accommodation, meals and any excursions included;

  • passport, visa and health requirements;

  • your right to transfer the package to another person, subject to reasonable terms and possible fees;

  • the organiser’s liability and cancellation terms;

  • the existence and scope of travel insurance covering cancellation and repatriation.

A contact telephone number or other contact details will be provided, allowing you to reach the organiser or retailer in case of difficulty.

Organiser’s Contact Details

Timeless Trails France SAS
775 avenue Georges Coupois
26340 Saillans, France
Phone: +33 65 66 98 274